Return Policy

Return Terms

At Hermishoes, we are committed to ensuring your satisfaction with the shoes you purchase. However, if you are dissatisfied with the received merchandise or need to make a return, here are the detailed terms of our return policy:


Return Conditions

Product Condition: We only accept return requests for shoes that are unworn, unused, and free from damage or wear. Shoes must be in their original condition, including tags intact, soles unscuffed, and free from stains.

Original Packaging: Please make sure to return the shoes with their original packaging. The original packaging should be in good condition and not damaged or soiled.

Return Window: We accept return requests made within 30 days of purchase. Please contact us within this period to arrange for the return.


Return Process

If you meet the above return conditions, please follow these detailed steps for returns:

Contact Customer Service: Reach out to our customer service team, providing your order number and the reason for the return. 

Return Request Approval: Our customer service team will review your return request and notify you of its approval. Once approved, they will provide detailed instructions for the return.

Pack the Items: Package the items to be returned with the original packaging, ensuring the items are protected from damage during transit. Please clearly indicate the order number on the packaging for tracking purposes.

Return the Items: Send the packaged items back to the return address provided by us. Return shipping costs will be your responsibility. We recommend choosing a trackable shipping method to ensure the safe delivery of the items.

Return Inspection: Once we receive the returned items and confirm they meet the return conditions, we will conduct an inspection. Return inspection typically takes 5 business days.

Refund or Replacement: Once your return request is approved, you can choose to receive a refund or request a replacement item. Refunds are typically issued within 5 business days after approval.


Handling Special Cases

Defective Products: If you receive a product with defects or quality issues, please contact our customer service team. We will promptly address your concerns and provide an appropriate resolution.

Lost or Damaged Orders: If your order is lost or damaged during transit, please contact our customer service team immediately. We will do our best to resolve the issue and provide the necessary support.


Contact Us

If you have any questions or need further information about our return policy, please feel free to contact our customer service team.


Thank you for choosing Hermishoes as your destination for footwear shopping. We will make every effort to ensure you have a pleasant shopping experience while providing you with detailed return guidance to safeguard your rights!